👋 About Me
Snapshot
I’m Kisha Lipscomb, a UX Researcher with a strong foundation in quality assurance and analytics—now applying that rigor to human-centered design.
Currently at the Rush Alzheimer’s Disease Center, I conduct participant research and design usability improvements for study teams. With a Master’s in Human-Computer Interaction and a passion for accessibility and equity, I create solutions that don’t just function—they empower diverse users.
💡 My Journey
My path into UX wasn’t traditional—it was built on years of solving complex problems in quality assurance and analytics. For over two decades at AT&T, I tracked down errors, streamlined workflows, and led cross-functional teams. Looking back, I realize I wasn’t just validating systems—I was improving experiences for the people behind them.
When my department was offshored, I doubled down on what I cared about most: making technology work better for people. That led me to a Master’s in Human-Computer Interaction and a UI/UX certification, combining analytical rigor with a people-first design perspective.
Today, I work at the Rush Alzheimer’s Disease Center, where I conduct participant interviews, cognitive testing, and usability-focused improvements for research teams. One highlight: I created a new charting system that reduced errors and increased efficiency—now officially used by the MARS team. For me, UX research is about impact: reducing friction, increasing accessibility, and designing with empathy at the center.
🌎 My Values
- Accessibility and equity aren’t “features”—they’re the foundation.
- Every user deserves tools that are intuitive, respectful, and inclusive.
- The best research doesn’t just uncover pain points; it amplifies human stories.
🌱 Life Outside Research
- Experimenting with new recipes (seafood is my specialty) 🍳
- Proud mom of two sons with wildly different paths—one’s a commercial fisherman, the other a cellist in one of the nation’s top youth orchestras 🎻
- Dog mom to our furbaby 🐾
- Happily married and always learning from life outside of work 💍
- Exploring Chicago and finding inspiration in everyday interactions 🏙️
- Immersing myself in sci-fi, supernatural, and horror stories 👾 (I love how they spark imagination and explore the human side of “what if?”)
✨ Fun Facts
- 🎓 Master’s in Human-Computer Interaction (DePaul University)
- 🧪 Degree in Biology with applied knowledge in healthcare research
- 🔎 Skilled in blending analytical rigor with human-centered design
- 👾 Lifelong sci-fi fan (with a soft spot for supernatural and horror storytelling)